Payment and shipping

At Nostriah, we are committed to providing high-quality products at the best possible prices online.

To keep our costs low and pass the savings on to you, we ship products directly from our suppliers to your home. This allows us to reduce expenses related to warehousing, staffing, and logistics.

Shipping Information
We proudly deliver to customers worldwide and strive to provide reliable and efficient shipping services.

Order Processing Time
All orders are reviewed, quality-checked, and packaged.
Orders are processed and forwarded to our fulfillment center within 24 hours after confirmation.

Delivery Time
Estimated delivery time: 12–15 business days
Processing time: +2–3 business days

Shipping Partners
Logistics are handled by trusted carriers such as DHL and UPS.

Delivery Transparency

Delivery Notice
Please note that delivery methods may vary depending on your local carrier.

Delivery Disclaimer:
Delivery method may vary depending on your local carrier. Packages may be delivered to your mailbox, doorstep, parcel locker, or held for pickup at the nearest carrier facility.
This ensures you are informed ahead of time and helps avoid delivery misunderstandings.

Tracking & Delivery Updates
Once your order is shipped, you will receive a confirmation email with a tracking number.
Tracking information is typically activated within 24 hours.

Important Tracking Information
If your tracking status shows “Available for Pickup” or “Held at Post Office”, please visit your local carrier facility to collect your package.
This helps prevent missed deliveries or confusion regarding package status.

Delivery Confirmation
Some carriers may deliver packages without requiring a signature.

Important Notice:
Delivery confirmation provided by the carrier will serve as official proof of delivery, even if no signature is required.

Lost or Undelivered Packages
If your package is lost or cannot be delivered due to logistical issues, we will send a replacement package before issuing any refund.

Non-Receipt of Package
If a package is delivered to your address or held at a post office but not collected, it will be returned to the carrier.
In such cases:
We will resend the package free of charge (first attempt).
If the package is not accepted or collected again, we reserve the right to deduct 15 EUR from the refund amount.

Returns
For detailed information on returns, refunds, and procedures, please refer to our Returns and Refund Policy.